Seeking a technical Enterprise Operations Center technician. This individual will provide system and operations support in a 24x7x365 Nordstrom Operations Center. This position is responsible for monitoring and Tier 1 diagnostics and escalating operational issues, including initial triage and information gathering for support resources and communication establishment. This includes all network hardware, wired and WiFi support and will leverage industry-standard monitoring tools and techniques to identify solutions to technology-related issues.
Nordstrom is a fashion specialty retailer founded on a simple idea: offer each customer the best possible service, quality, value, and selection. We are looking for an individual to provide specialized Information Technology support for our strategic business partners within the Nordstrom Corporate Center.
At Nordstrom, providing great customer service goes beyond the selling floor. It takes a team of individuals with different talents and skills to improve service continuously and our results. Our Information Technologies (IT) division works in partnership with other Company areas to develop and support the business systems used throughout Nordstrom. When you join our team, you are welcomed into a family dedicated to creating memorable and rewarding shopping experiences for our customers.
The ideal Enterprise Operations Technician is motivated, dependable, accountable, process and results-oriented, and committed to providing outstanding customer service every day.