Client: Nordstrom, Fortune-500 fashion retailer, and an awesome tech company.
Project: NOC, system, and operations support in a 24x7x365.
monitoring, Tier 1 diagnostics, and escalation of operational issues, including initial triage and information gathering for support resources and establishment of communications
network hardware, wired and WiFi support, tools, and techniques to identify solutions to technology-related issues
Add on: it’s an excellent place to improve your process management and operational practices and communicate to a diverse audience.