The project is part of a next-generation SaaS technology platform operating in the transportation and supply chain logistics domain. The company behind the platform has decades of industry experience and is recognized as an employer of choice, with a strong culture of innovation and technical excellence.
The platform delivers a suite of data-driven software solutions used daily by millions of customers who rely on accurate, real-time insights to make informed business decisions and improve profitability. At its core, the system supports one of the largest digital marketplaces in its industry, processing hundreds of millions of transactions annually and maintaining a massive database representing hundreds of billions of dollars in global market activity.
The technology stack is built to handle extreme scale, high availability, and data accuracy, enabling customers to operate efficiently in a fast-moving, competitive environment. Engineering teams work on highly distributed systems, advanced data processing pipelines, and analytics-driven services that continuously evolve to meet growing market demands.
Manage and support the engineering team ±20 people in LATAM (incl. but not only Brazil) through regular 1:1 meetings.
Build strong relationships with team members and maintain a healthy and productive team environment.
Support engineers in their professional development and career growth.
Monitor individual and team performance and provide regular feedback.
Identify performance issues early and create improvement plans when necessary.
Support employee engagement, motivation, and retention.
Handle and help resolve conflicts within the team.
Manage the onboarding of new team members and ensure smooth integration into the company and client teams.
Support engineers during their first months on the project and monitor their adaptation and performance.
Manage the offboarding process and coordinate communication with internal teams and client stakeholders when required.
Manage the recruitment process for new engineers in cooperation with the Recruitment team.
Clarify position requirements, seniority, technical expectations, and team needs.
Participate in candidate evaluation and final hiring decisions.
Monitor staffing progress and proactively address hiring challenges.
Support workforce planning and identify future staffing needs.
Build and maintain strong relationships with client stakeholders.
Understand client expectations, priorities, concerns, and business needs.
Maintain regular communication with stakeholders and provide visibility into team performance, staffing, risks, and delivery-related topics.
Manage client expectations and proactively address potential issues.
Handle difficult conversations and conflicts between the client, engineers, and the company.
Represent the company's interests while maintaining a strong and trusted relationship with the client.
Escalate risks and critical issues appropriately and work with both sides toward mutually acceptable solutions.
Understand the client's organization, business objectives, and future plans.
Identify opportunities to expand cooperation with existing clients.
Recognize potential needs for additional engineers, teams, or services and communicate opportunities internally.
Participate in discussions related to new roles, team extensions, and new areas of cooperation.
Build relationships with additional stakeholders within the client organization.
Support account growth by maintaining high client satisfaction and identifying opportunities for further partnership.
Work closely with Delivery, Sales, Recruitment, and other internal teams on account development.
Monitor team allocation, staffing changes, performance risks, and retention risks.
Coordinate internal processes related to employees working on client accounts.
Ensure important information is communicated between the client, engineers, and internal company stakeholders.
Identify operational risks and proactively propose solutions.
Support planning related to team structure, replacements, transfers, and future growth.
Experience managing software engineering teams.
Strong people-management and coaching skills.
Experience conducting 1:1s, performance reviews, development discussions, and difficult conversations.
Ability to identify performance and motivation issues and take appropriate action.
Strong conflict-management and problem-solving skills.
Previous experience working in an IT outsourcing, consulting, nearshore, or software services company is highly preferred.
Understanding of the relationship between the client, outsourcing company, and engineers assigned to the client project.
Experience balancing client expectations with company and employee interests.
Understanding of common outsourcing challenges, including staffing, retention, performance management, replacements, rate discussions, and client satisfaction.
Ability to act as a trusted intermediary when disagreements or conflicts arise between the client and the company.
Strong stakeholder-management and relationship-building skills.
Ability to communicate effectively with both technical and business stakeholders.
Experience working with international clients and distributed teams.
Ability to manage expectations, negotiate priorities, and handle sensitive situations professionally.
Strong presentation, negotiation, and influencing skills.
Commercial mindset and interest in developing existing client accounts.
Ability to recognize new business and team-growth opportunities.
Ability to understand client business needs beyond the immediate engineering scope.
Experience participating in account-growth, staffing, or client-development discussions is preferred.
Ability to build trusted relationships that can lead to long-term cooperation and account expansion.
Understanding of the software engineering recruitment process.
Ability to define hiring needs together with technical and client stakeholders.
Experience interviewing or evaluating candidates is preferred.
Understanding of the Brazilian engineering talent market is an advantage.
Excellent communication and interpersonal skills.
Strong ownership and proactive mindset.
Ability to work independently and make decisions.
Strong organizational and prioritization skills.
Ability to manage several people-related, client-related, and operational topics simultaneously.
High emotional intelligence and ability to work effectively in challenging or sensitive situations.
Ability to communicate bad news, risks, or disagreements clearly and constructively.
Strong professional English is required for communication with international clients and internal stakeholders.
Experience working in multicultural and distributed environments is preferred.
