Success Story

Real-Time Customer Data Pipeline for Marketing Activation

A scalable streaming platform enabling real-time customer intelligence, faster campaigns, and measurable revenue impact.
2.5B records
processed daily in near real time.
50% cost reduction
eliminates manual workflows and improves efficiency.

Technologies

Technologies

Expertise

Expertise
Client Overview

Zalando

Zalando is one of Europe’s leading online retail platforms with 51 million active users across 25 markets. Headquartered in Berlin, Zalando specializes in fashion and lifestyle, managing a high-volume digital ecosystem with global reach.

Industries

Retail, E-commerce, Fashion

Headquarters

Berlin, Germany

Company size

10,000+ employees
Challenges

Manual or Fragmented Reporting

Zalando’s teams relied on manual calculations and fragmented datasets, limiting their ability to execute marketing campaigns quickly and operate confidently at scale.
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Manual reporting

Consent opt-in rates required hours of manual calculations, delaying decisions and creating operational bottlenecks.
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Extreme scale

Processing 4B client-ids across three years required infrastructure that could scale without exponential cost growth.
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Missing data foundation

Marketing lacked a centralized, real-time data source, limiting campaign precision and audience targeting.
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Data quality risks

At billions of daily records, even small inconsistencies could significantly impact downstream systems and campaigns.
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Why They Chose Us

Proven Expertise in High-Volume Data Platforms

Zalando chose Zoolatech for its ability to deliver reliable, large-scale data systems aligned with business outcomes.
Tailored AI strategy for each client

High-scale data engineering

Experience building distributed data systems capable of processing billions of events daily with stability and performance.
Tailored AI strategy for each client

Outcome-driven delivery

Strong alignment between engineering execution and marketing impact, ensuring faster time to value.
Zoolatech is a senior-heavy engineering firm with Silicon Valley roots and a Miami HQ, specializing in legacy modernization, system re-architecture, and AI deployment to drive long-term, compounding value.

2017

Year Founded

600+

Employees

96%

Client Satisfaction
Workflow

Structured Approach to Scalable Data Delivery

A phased delivery ensured rapid implementation while maintaining performance, scalability, and data quality.
Phase 1

Discovery and architecture

Defined system architecture, data flows, and integration points across marketing and analytics platforms.
Phase 2

Pipeline development

Built a Spark streaming pipeline to process consent and behavioral data in near real time.
Phase 3

Data product creation

Developed structured data products to support marketing, analytics, and compliance use cases.
Phase 4

Monitoring and optimization

Implemented Data SLOs, anomaly detection, and dashboards to ensure reliability at scale.
Phase 5

Activation

Integrated data outputs into Braze, enabling real-time campaign execution and segmentation.
The real-time data platform enabled faster decisions, improved campaign precision, and measurable revenue impact at scale.
Solution

Real-Time Customer Data Platform Foundation

Zoolatech delivered an end-to-end streaming data platform powering Zalando’s customer intelligence and marketing systems.
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Streaming pipeline

Apache Spark pipeline processes ~2.5B records daily, enabling real-time data availability across systems.
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Consent data product

Centralized dataset covering 4B client-ids replaces manual calculations and supports compliance reporting.
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CDP 360 foundation

Gold-layer data feeds directly into Braze, enabling real-time segmentation and campaign activation.
Results

From Manual Work to Measurable Marketing Impact

The new data platform enabled faster decision-making, reduced operational overhead, and created a foundation for scalable marketing growth.
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€4.5M potential

Targeted GMV uplift enabled through improved data quality and more precise marketing campaigns.
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>50% cost reduction

Processing costs reduced by more than half while scaling to billions of daily records.
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Real-time activation

Marketing campaigns now run on real-time, reliable customer data instead of delayed batch inputs.
Business Value

A Scalable Foundation for Data-Driven Growth

Zalando now operates on a modern data foundation that supports both immediate marketing needs and long-term platform scalability.
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Marketing agility

Teams can launch and optimize campaigns faster with real-time customer insights and reduced dependency on manual processes.
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Future-ready platform

Scalable architecture enables rapid development of new data products and expansion of CDP capabilities.