Success Story

Improving Oncology Platform Usability for Ontada

Streamlining complex workflows and ensuring consistent, accessible user experiences for healthcare professionals.
Usability and consistency
improved across oncology platforms for simpler use.
Data visualization
enhanced across oncology platforms to provide clearer insights.
Technologies

Technologies

Expertise

Expertise

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    Client Overview

    Ontada

    Ontada, a McKesson subsidiary, focuses on oncology care products and systems. Its flagship platform supports the full cancer care journey, including medical records, test results, doctor notes, and collaboration across specialists.

    Industries

    Healthcare, Oncology research

    Headquarters

    Boston, MA, United States

    Company size

    500+ employees
    Challenges

    Complex Oncology Platforms Blocked Adoption

    Despite its powerful scope, Ontada’s oncology platform faced persistent usability challenges that hindered adoption among clinicians.
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    Unintuitive navigation

    Clinicians struggled to find critical patient data quickly due to overly complex and disorganized interfaces.
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    High cognitive load

    Interfaces required excessive mental effort, impacting efficiency and user satisfaction.
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    Disorganized workflows

    Too many sections and unclear prioritization slowed oncologists in high-stakes environments.
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    Why They Chose Us

    Designing for Complexity, Compliance, and Care

    Ontada needed a partner who could simplify complex enterprise UX while ensuring strict healthcare compliance. Zoolatech was selected for its proven record in large-scale systems and healthcare alignment.
    Tailored AI strategy for each client

    Proven in complex enterprise UX

    Deep experience simplifying multi-system environments with high compliance demands.
    Tailored AI strategy for each client

    Healthcare domain alignment

    The extensive knowledge of healthcare processes and accessibility standards helps deliver a user-centered experience.
    Zoolatech is a senior-heavy engineering firm with Silicon Valley roots and a Miami HQ, specializing in legacy modernization, system re-architecture, and AI deployment to drive long-term, compounding value.

    2017

    Year Founded

    600+

    Employees

    96%

    Client Satisfaction
    Workflow

    From Fragmented to Unified Experiences

    Zoolatech guided Ontada through a structured redesign, ensuring improvements were both scalable and compliant.
    Phase 1

    Workflow redesign

    Reoriented navigation and flows around real-world oncology use cases.
    Phase 2

    Design language system

    Created reusable UI elements with design tokens to enforce consistency and reduce rework.
    Phase 3

    Data visualization tools

    Refined internal dashboards and analytics tools for clarity and usability.
    Phase 4

    Collaborative delivery

    Contributed under UX leadership on large efforts while independently owning smaller projects.
    Across complex digital ecosystems, usable interfaces and coherent design systems are crucial.
    When information is easy to find and interactions feel intuitive, teams can focus less on navigating tools and more on meaningful work.
    Solution

    Usability Meets Compliance

    The solution combined functional clarity with strict healthcare and accessibility requirements.
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    Platform interfaces

    Redesigned clinician-facing workflows to surface patient data quickly.
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    Unified design system

    Delivered pre-approved, accessible components that streamlined engineering.
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    Internal dashboards

    Improved readability and usability for internal analytics teams.
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    Accessibility by default

    Contrast, spacing, screen reader support, and keyboard navigation are integrated by design.
    Results

    Early Wins with Long-Term Value

    These early improvements demonstrate how clearer interfaces and streamlined workflows can quickly enhance usability, reduce effort, and strengthen collaboration across clinical and engineering teams.
    Though ongoing, the engagement has already generated measurable improvements.
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    Improved usability

    Clinicians navigate workflows more efficiently with clearer interfaces.
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    Reduced engineering rework

    Design tokens cut redundant work and accelerated delivery.
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    Better collaboration

    Clean dashboards strengthened communication across analytics and engineering teams.
    Business Value

    Foundation for Scalable Digital Health

    The engagement not only solved usability issues but positioned Ontada for long-term success.
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    Clinician adoption

    Simplified experiences foster trust and sustained platform usage.
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    Operational efficiency

    Reduced complexity accelerated daily workflows in oncology care.
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    Future scalability

    A robust design system supports consistent growth across Ontada products.