Success Story

Helping Improve a Lending Solution

Enhancing a lending platform to digitalize the full refinance process, launch a new mortgages vertical, and automate engineering and back-office operations.
100%
digitalized application process across lending workflows.
3 min
minutes to compare refinance rates online instantly.

Technologies

Technologies

Expertise

Expertise
Client Overview

US Fintech Company

NDA

As an independent matchmaker between borrowers and lenders, our client has created a simple online service to empower young professionals with knowledge of multiple refinancing options and to contribute to the creation of a more dynamic loan market receptive to informed consumers.

Industries:

Fintech, digital platforms

Country:

USA
NDA
Challenges

Extending Engineering Capacity and Driving Product Improvement

Zoolatech was brought in to expand the client's engineering capacity to handle new client onboarding, partnership integrations, and overall product enhancement.
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Engineering capacity constraints and technical debt

The client faced limited engineering capacity while carrying significant technical debt, which slowed development, reduced delivery predictability, and constrained the ability to evolve the platform.
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Scaling onboarding and partnership integrations

As the business grew, the platform struggled to support new client onboarding and partner integrations efficiently, creating bottlenecks that limited product expansion and overall innovation.
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Inefficient refinance comparison and onboarding flow

Borrowers experienced a lengthy and fragmented refinance comparison process that required manual steps, multiple document submissions, and long wait times to receive accurate rate options.
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Why They Chose Us

Expertise in Fintech, Architecture Refactoring, and End-to-End Digitization

Zoolatech team members demonstrated a deep expertise in architecture refactoring, full-stack, and end-to-end digital solutions development.
Tailored AI strategy for each client

Architectural modernization expertise

Zoolatech was chosen for its proven capability to succeed in complex Monolith to Microservice architecture refactoring, ensuring the client could achieve a modern, scalable platform required for future growth.
Tailored AI strategy for each client

Fintech digitization capacity

Our team provided the necessary web development and mobile app development expertise, coupled with deep proficiency in AWS services and Salesforce CI, essential for rapid product scaling and the digitization of critical lending processes.
Zoolatech is a senior-heavy engineering firm with Silicon Valley roots and a Miami HQ, specializing in legacy modernization, system re-architecture, and AI deployment to drive long-term, compounding value.

2017

Year Founded

600+

Employees

96%

Client Satisfaction
Workflow

Onboarding, Integrations, and New Vertical Launch

The engagement focused on expanding the platform's capabilities across partnerships, client management, and core business innovation.
Phase 1

Initial engagement and focus

Our team was approached to work on new clients’ onboarding, partnership integrations, and product improvement.
Phase 2

New business vertical enablement

The engineering team delivered the product foundation necessary to enable the launch of a significant new business offering.
Phase 3

Architectural modernization

The team worked on automating engineering processes and executed the necessary monolith-to-microservice architectural changes across the platform.
Phase 4

Back-office and CI establishment

We established Salesforce Continuous Integration processes and implemented automation and performance testing.
By rearchitecting the platform, we reduced refinance comparisons to minutes and unlocked scalable growth.
Solution

Digitalizing the Lending Journey and Implementing Next-Gen Architecture

Delivering automated document collection, refactoring core services, and implementing advanced features for mortgages and customer care.
approve

Borrower experience digitization

Our solution allowed borrowers to compare the actual refinance rates in 3 minutes without leaving the site. We digitized document upload and sign-off processes to reduce the time borrowers spend on the application. We digitized the mortgage 1003 paperwork.
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Data automation and intelligence

We created an automated solution to collect documents such as W-2s, 1099s, bank statements, and tax records. We implemented an intelligent approach to represent users with the best offers. A system for monitoring and alerting (creating incidents) in the event of unstable system behaviour has been developed.
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Architectural refactoring

User registration and single sign-on features have been refactored to benefit from AWS services. We implemented a modern API based on Facebook's GraphQL.
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Integration and back-office

We established a new robust integration between the platform and Customer Care tools. We integrated with domain-specific 3rd party services and credit bureaus. We also implemented Salesforce Back office operations (loan officer tasks, document management, etc).
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New vertical and product display

Within less than one year of the start of the cooperation, the engineering team helped launch Mortgages, a new business vertical. We drafted widgets that let users see real products without registration and place them on the partner’s website. Implementation of a 1003 URLA (Uniform Residential Loan Application) standard.
Results

Launching a New Business Vertical and Achieving Full Digitization

Delivering automated, rapid refinancing rates and digitalizing the entire loan application process.
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Rapid refinance rates

Our solution allowed borrowers to compare the actual refinance rates in 3 minutes without leaving the site.
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Successful vertical launch

The engineering team delivered a functional platform that successfully enabled the launch of the new Mortgages business line.
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Digital document collection

We created an automated solution to collect documents such as W2s, 1099s, bank statements, and tax records, making the application process easier and faster than a traditional, offline one.
Business Value

Enabling Self-Service and Expanding Market Receptivity

Transforming the user experience to be comparable to major e-commerce platforms and empowering professionals with financial knowledge.
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Self-service platform

Our technology provided users with an option to shop and complete the entire refinance process “on the platform,” similarly to how booking is done while shopping for an airline ticket, hotel room, or buying essentials on Amazon.
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Market impact and consumer knowledge

Our client has created a simple online service to empower young professionals with knowledge of multiple refinancing options and to contribute to the creation of a more dynamic loan market receptive to informed consumers.