AI Multilingual Chatbot for Financial Assistance
24/7 multilingual
support enabled through an AI chatbot.
Lower operational costs
achieved by automating FAQs and loan pre-qualification assistance.
Industries
Industries We Serve
Cross-industry engineering experience across regulated and high-growth sectors.
All IndustriesSuccess Story
Reimagining Quality Event Management for Regulated Industries
Dynamic, no-code workflows replace rigid templates—speeding quality processes and compliance.
Configurable workflows
Quality teams design and modify workflows without developer support.
Built-in compliance
Automated validation ensures FDA and industry standards.
Technologies
Java
Spring Boot
React
PostgreSQL
AWS
Kubernetes
Expertise
Cloud
Microservices
Back-end engineering
Event-driven architecture (EDA)
Security
Client Overview
MasterControl
MasterControl develops cloud-based software solutions that help enterprises manage critical business processes with transparency and control. The company serves organizations across highly regulated industries where quality, safety, and compliance are essential to operations.
Industries
Life sciences, manufacturing software
Headquarters
Salt Lake City, UT, USA
Company size
1,000+ employees
Challenges
Rigid Systems Slowed Quality Management
Traditional quality event tools used fixed templates and manual reviews, limiting adaptability in a fast-changing regulatory environment.
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Automate, validate, and scale with confidence.
Inflexible templates
Predefined forms and workflows made it difficult to tailor processes to new quality standards.
Manual effort
Teams relied on time-consuming, error-prone validation and reporting steps.
Complex workflows
Large, multi-step workflows slowed execution and made automation difficult to implement.
Evolving compliance needs
Continuous FDA and regulatory updates required faster, configurable response mechanisms.
Have a Similar Problem?
Automate, validate, and scale with confidence.
Why They Chose Us
Balancing Innovation with Compliance
MasterControl partnered with Zoolatech for its ability to deliver enterprise-grade software that meets the precision demands of regulated industries.
Technical depth and reliability
Proven experience building secure, high-performance SaaS platforms that scale across multi-tenant environments.
Seamless team integration
Zoolatech engineers worked alongside MasterControl’s product teams, accelerating delivery while maintaining compliance alignment.
Zoolatech is a senior-heavy engineering firm with Silicon Valley roots and a Miami HQ, specializing in legacy modernization, system re-architecture, and AI deployment to drive long-term, compounding value.
2017
Year Founded
600+
Employees
96%
Client Satisfaction
Workflow
Structured Collaboration from Discovery to Launch
A phased delivery approach ensured smooth integration, knowledge transfer, and regulatory confidence.
Phase 1
Discovery and analysis
Partnered with MasterControl to understand quality event workflows, user roles, and compliance requirements.
Phase 2
Framework architecture
Designed a scalable, no-code architecture with modular workflow and form builders.
Phase 3
Development and testing
Implemented dynamic workflow routing, integrated analytics, and automated validation supported by extensive testing.
Phase 4
Knowledge sharing
Created shared practices between teams to support replication and future product scaling.
Phase 5
Production deployment
Released AQEM into production with stable, cloud-native performance and compliance readiness.
No-code workflows that streamlined quality processes and accelerated regulatory compliance.
Solution
AQEM: No-Code Quality Event Management
Zoolatech supported MasterControl in developing a flexible, cloud-native system that empowers users to configure and automate quality event workflows without coding.
Dynamic form and workflow builder
Combines form design and workflow logic in a single, intuitive interface.
Rule-based automation
Automates routing and approvals based on configurable conditions, roles, and metadata.
Integrated analytics and validation
Provides built-in reporting and automated validation for audit-ready compliance.
Results
Quality Management Reimagined for Agility
AQEM transformed how quality professionals design, validate, and manage events—enabling faster adaptation and continuous compliance.
Flexible process design
Teams can create and modify workflows instantly without developer support.
Faster compliance cycles
Automated validation and routing reduce review time across global teams.
Actionable insights
Integrated analytics deliver real-time visibility into quality performance.
Business Value
Empowering Quality Teams to Move Faster
AQEM gives regulated organizations the agility to evolve processes while maintaining full control and compliance.
Greater autonomy
Quality teams own workflow creation and updates—no developer intervention needed.
Continuous improvement
Automated tools and analytics support ongoing optimization of quality processes.
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