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Data visualization
enhanced across oncology platforms to provide clearer insights.
Industries
Industries We Serve
Cross-industry engineering experience across regulated and high-growth sectors.
All IndustriesSuccess Story
Custom Enterprise Identity Provider for Global-Scale Platform
From costly vendor lock-in to a custom enterprise-owned IdP powering millions of global users.
Millions of users
migrated smoothly with no access issues and steady login flow.
Significant cost savings
by eliminating per-seat fees and operational overhead.
Technologies
Java
Spring Boot
React
JavaScript
AWS
Postgres
Keycloak
Okta
Expertise
Security
Legacy modernization
Cloud
Backend engineering
Integrations
Client Overview
MasterControl
MasterControl is a global leader in cloud-based quality and manufacturing software for regulated industries. The company helps life sciences and healthcare organizations digitize, automate, and connect essential processes to drive innovation, reduce costs, and ensure compliance.
Industries
Life sciences, manufacturing software
Headquarters
Salt Lake City, UT, USA
Company size
1,000+ employees
Challenges
When Licensing Costs Become a Strategic Barrier
For years, the company relied on Okta as its identity provider. While robust, this dependency created four strategic problems.
Have a Similar Problem?
Weighed down by licensing costs, vendor lock-in, or compliance barriers?
Financial burden
Per-user and per-login fees ballooned as the customer base scaled, creating disproportionate licensing costs.
Performance limits
Okta’s rate limits throttled critical operations during high-traffic events, introducing risk for enterprise clients.
Innovation roadblock
Relying on a third-party platform limited the ability to implement custom compliance workflows, advanced user metadata, and region-specific identity handling.
Vendor lock-in
The dependence on a third party restricted the company’s ability to innovate identity workflows.
Have a Similar Problem?
Weighed down by licensing costs, vendor lock-in, or compliance barriers?
Why They Chose Us
Engineering Excellence Meets Enterprise Scale
The company selected Zoolatech for its ability to deliver enterprise-grade identity platforms in regulated environments:
Deep security expertise
Proven knowledge in SSO, federated IdPs, and compliance-first architectures.
Embedded engineering model
Specialized engineers worked as part of the client’s own team.
Zoolatech is a senior-heavy engineering firm with Silicon Valley roots and a Miami HQ, specializing in legacy modernization, system re-architecture, and AI deployment to drive long-term, compounding value.
2017
Year Founded
600+
Employees
96%
Client Satisfaction
Workflow
From Dependency to Ownership
The shift to a custom solution was delivered through structured phases, ensuring compliance, security, and zero disruption for millions of users.
Phase 1
Setting the foundation
The PEX-IDP team was formed in early 2024, combining Zoolatech engineers and client developers. Migration strategy and governance models were defined.
Phase 2
Testing the concept
Benchmarked Keycloak for scale and compliance. Built hybrid integration with Okta MFA to ensure continuity during early migrations.
Phase 3
Building the core
Delivered core services—SSO, eSignature validation, and user management—while releasing the Identity Support Dashboard to internal support teams.
Phase 4
Migration in action
Launched automated migration utility. Within the first 90 days, ~20% of users were moved to ADAPT ID, focusing on lower-risk groups. By the six-month mark, migrations crossed 60%, covering multiple regions.
Phase 5
Scaling to production
Phased rollouts completed across dev, test, and prod environments. By late 2025, all new customers were provisioned directly into ADAPT ID, with legacy Okta usage reduced to a shrinking minority.
Modern identity platforms are becoming central to how organizations manage security, scale, and user access.
As customer bases grow, owning the identity layer offers stronger control, better performance, and the flexibility needed for long-term innovation.
Solution
The New Identity Backbone
The new solution was designed as a future-proof enterprise identity provider, balancing security, compliance, and operational efficiency.
Single sign-on (SSO)
Provided a single login experience across applications, simplifying access for end users and reducing support requests.
Support dashboard
Delivered a dedicated tool for support teams, enabling faster resolution of customer identity issues and improving service quality.
Automated migration utility
Created a robust migration process to transfer millions of user records without disruption, ensuring business continuity.
Risks and Mitigations
Managing Risk in Large-Scale Identity Migration
Critical dependencies were addressed early with clear mitigation strategies.
Option |
Risk |
Mitigation |
|---|---|---|
| Data migration complexity | Moving millions of accounts could lead to errors or data loss. | Built automated migration services with validation steps to guarantee accuracy. |
| Customer support readiness | Support teams needed training to handle new identity tools and customer queries. | Provided detailed documentation, training sessions, and live assistance during early migrations. |
| Compliance requirements | The system needed to meet strict enterprise security and regulatory standards. | Designed around proven protocols with built-in audit and monitoring capabilities. |
Results
Lower Costs, Zero Limits, Higher Flexibility
By shifting away from third-party limitations, the platform quickly demonstrated gains in system performance, cost predictability, and end-user responsiveness.
The rollout of the custom identity provider delivered tangible improvements on two fronts—the customer experience and the company’s operational backbone.
Reduced costs
Eliminated expensive third-party licensing fees, reducing operating costs and making future expenses predictable.
Zero rate limits
Removed restrictions on login requests, ensuring smooth performance even under heavy usage loads.
Improved customer experience
Faster logins, smoother workflows, and quicker support resolution boosted satisfaction for both users and staff.
Business Value
From Vendor Dependency to Platform Leadership
By taking ownership of its identity layer, the company transformed a structural weakness into a competitive strength:
Strategic independence
By moving off a third-party provider, the enterprise gained freedom to set its own roadmap and avoid vendor lock-in.
Future-ready platform
With cloud-native scalability, the system supports millions of users today and will grow with future business demand.
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