Offshore Delivery Center

Success Story

Offshore Delivery Center for a Fortune 500 Company

The client needed to rapidly expand its development capabilities to boost flexibility and accelerate modernization, adoption of innovations, and delivery of new apps.

186 experts

40 teams in an offshore delivery center.

10M+

downloads, and 179K monthly installs for apps.

Technologies

React

Swift

Java

Python

JavaScript

Kafka

AWS

Scala

Kubernetes

Terraform

Google Cloud

Looker

Expertise

Custom software development

Cloud migration

DevOps

Mobile app development

Legacy modernization

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Workforce expansion

The need to rapidly expand its workforce to meet escalating demands in mobile app development and support.

Data access

Decisions were made with little knowledge of the actual business activities. No business entity could access accurate data in one location.

POS update speed

It took a lot of time and effort to update all store POSs each night with the most recent information required to ring transactions.

High traffic management

Frequent massive traffic spikes during critical sales events and high traffic the rest of the year, requiring seamless updates and constant monitoring to avoid downtime.

Monolithic systems

Partner’s order management system from a third-party provider was monolithic, making it difficult to support order visibility, logistics, and customer self-service.

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Ownership mindset and reliable partnership

The company required a reliable software development partner to help them. Zoolatech provided the company with experienced software engineers with a strong ownership mindset who are rooting for the long-lasting success of the product they help to build and deliver.

Alignment with business goals

Our solution architects and principal engineers play a pivotal role in offering technical solutions aligned with the client’s functional needs and in achieving their business goals.

Zoolatech is a senior-heavy engineering firm with Silicon Valley roots and a Miami HQ, specializing in legacy modernization, system re-architecture, and AI deployment to drive long-term, compounding value.

2017

Year Founded

600+

Employees

96%

Client Satisfaction

Phase 1

Strategic partnership formation

Zoolatech has evolved into a strategic software development partner for our client. Our teams, both at Zoolatech and in the United States, share equal rights and responsibilities.

Phase 2

Process standardization and oversight

Zoolatech adheres to established team management practices, ensuring that our client is consistently informed, engaged, and aligned with project progress. Experienced Delivery Managers ensure seamless execution and client satisfaction.

By modernizing and integrating core systems, we accelerated time-to-market and unlocked real-time insights at scale.

Core systems and architecture

Order management system (OMS): Built a new OMS with microservices, event-driven architecture, a single order domain, and flexible versioned APIs.
Analytical platform: Created an analytical, digital-first platform serving as the organization’s data hub, featuring a flexible, extensible event-driven data architecture.

Mobile app development

Established a dedicated mobile team of over 60 professionals, managing Android analytics, releases, and feature implementations, and ensuring consistency in iOS projects. Developed dynamic components/layouts, purchase history, push notifications, and iOS widgets.

Retail and inventory solutions

Modern Data Pipeline for POS: The solution loads product, price, and promotion data from "source of truth" systems into store POSs, allowing updates almost in real time. Helped deliver a cost management module for managing unowned inventory.

User experience and security

Implemented an AI-powered "Looks" module and Visual Search utilizing machine learning. Developed functionality to tokenize entire PII and customer-sensitive information in the enormous data platform.

Time-to-market and velocity

Zoolatech played a pivotal role in helping our client achieve a two-fold increase in development velocity and time-to-market. Time to market improved by 100%.

Cost reduction and performance

Cloud costs were reduced by 4 times after the migration of a critical service. The resulting high-load, scalable, and reliable service is working 7 times faster than the previous version.

Revenue and downloads

The apps we helped to develop achieved remarkable milestones, reaching 10 million downloads on both iOS and Android platforms, with 179K monthly downloads. Guest Checkout increased the average revenue rate from purchases by 12% on Android.

ODC and talent pool

The ODC provided the flexibility to scale the team up or down and access to a diverse talent pool, resulting in increased innovation and quicker problem-solving. This ODC comprises 185 people and 40 teams.

Operational and customer experience

The digital shopping experience and customer health improved significantly due to the faster product launches and well-grounded tech choices. The Android team doubled app revenue in just three years, concurrently increasing user engagement time by over 40%.