Salesforce Developers on the CS & Ops team at Indeed will support the unified work architecture powering post-sales support and operational excellence, including Salesforce Service Cloud, case management, omnichannel support, knowledge management, agent assist tooling, and operational analytics. Contractors will work across active engineering workstreams including AI Case Summarization, bulk email/communications platform, omnichannel routing and case orchestration, agentic feedback sync, and Salesforce-to-data-platform integrations. The role also includes participation in the team’s DFR and weekly Ops Review process as a core team responsibility.
Support the unified work architecture for post-sales support and operational excellence across Salesforce Service Cloud and related operational systems.
Work across active engineering workstreams including AI Case Summarization, bulk email/communications platform, omnichannel routing and case orchestration, agentic feedback sync, and Salesforce-to-data-platform integrations.
Rotate into the DFR role to triage critical alerts, monitor platform health KPIs, handle keep-the-lights-on injects, track open incidents, investigate routing and automation failures, and document findings in Confluence.
Must-Have Skills (5+ years of experience):
Apex.
LWC.
Flows.
Service Cloud.
Production Salesforce support/troubleshooting.
Operational/incident ownership.
Monitoring/incident management.
Salesforce integrations.
Omnichannel.
Nice-to-have:
Routing/orchestration.
DFR-like experience.
Other observability/monitoring platforms.
AI/agentic Salesforce experience.
Salesforce → Snowflake specifically.
