IT Support for Insurance Companies

IT Support and Services for Insurance Companies

IT Services That Match the Pace of Operations

Software solutions, managed IT support, and IT consulting services for insurance companies and insurance agencies. Engineering continuity for insurance operations that cannot afford downtime.

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Reliable partner

Experienced team

Smart solutions

Case Study

Application maintenance

Post-launch SLA support, bug fixes, performance patches, and security updates for custom insurance software solutions and third-party platform configurations.

Legacy system care

Stabilization and controlled enhancement of aging policy admin systems, older Guidewire installations, and mainframe-based insurance platforms supporting daily operations.

IT consulting

Technology roadmap advisory, buy-versus-build analysis, platform selection, and architecture review aligned with business goals for insurance organizations and insurance firms.

Cloud support

Cloud services and infrastructure management for insurance workloads across AWS and Azure — monitoring, cost optimization, and DevOps tooling for scalable insurance technology environments.

Proactive monitoring

Continuous performance monitoring and incident response that reduce downtime before issues affect insurance workflows or policyholder-facing systems.

Compliance IT support

ITIL-aligned change management with full audit trails, supporting NYDFS Part 500, SOX, HIPAA, and NAIC requirements on every production system change across insurance companies.

Cybersecurity support

Security solutions covering patching, access control, and cyber threat response for insurance data environments where data breaches carry regulatory and financial consequences.

AI integration support

Ongoing support and maintenance for AI-enabled insurance workflows — monitoring model performance, managing integrations, and resolving issues across production AI systems.

“34% of IT leaders cite internal team time savings as the greatest operational benefit of outsourcing IT management to a managed services provider.” — Gartner Peer Community

For insurance companies managing complex application portfolios across legacy and cloud environments, the cost case for external IT support services is straightforward.

“In the case of Zoolatech, it's a very tight partnership.

The team at Zoolatech is incredibly collaborative, and we work as a team despite being thousands of miles away from each other.”

Spencer Rascoff

CEO Match Group

5/5

“Zoolatech has been a key technology partner for Pandora,

enhancing our software development and deployment capabilities. They're ambitious, supportive, fast-moving, and well-skilled, with sound ethical values.”

Erika Romsics

Contract and Vendor Manager, Pandora

5/5

“The apps they’ve developed give us the opportunity to get more customers.

We’re providing more services to target big customers. We can install jobs faster and identify reduce bottlenecks, so we’re providing a better customer experience.”

Aida Youssef

Senior Director of Software Engineering, Complete Solaria

5/5

“Zoolatech has access to a deep talent pool and knows how to identify client's needs.

With the help of Zoolatech, went from a very early and incomplete prototype to the MVP release, the first production release, and the first paying customer!”

Greg Wagenhoffer

CEO, GreenVisr

5/5

“Zoolatech enabled us to build a world-class engineering team quickly and efficiently.

Zoolatech's pre-screening process and engineer training are customized for providing effective engineers that can contribute immediately to accelerating product roadmaps.”

Shariq Minhas

CTO, SVSG

5/5

“We can recommend Zoolatech

for their talent pool, attention, ability to understand our requirements, candidate screening process and constant communication.”

Chaitanya Pallapothula

SVP, Tailored Brands, Inc.

5/5

“Zoolatech’s developers quickly became an integral part of our team effort

with whom we shared daily stand up calls. Overall, Zoolatech fit well with our needs for agile development and continued to adapt as our needs evolved.”

Forrest Glick

UX Designer, Stanford University

5/5

“Working with Zoolatech has been a driving force in our business offerings.

The team utilizes it's experience and expertise meshing with our internal team creating a positive work environment. Zoolatech is by far one of the best teams to work with in the industry.”

Kris Naidu

CEO, Zeacon

5/5

98%

Client Retention Rate

300+

Successful Projects

Insurance application support

SLA-backed post-launch support for custom insurance software solutions covering bug investigation, patch deployment, performance optimization, security updates, and incident management. L1 through L3 support tiers handle everything from user-facing issues to code-level root cause analysis — without escalating to an external vendor who built the application. This is engineering-level support in the insurance industry, not reactive IT support from a generic helpdesk.

Legacy insurance system maintenance

Stabilization, controlled enhancement, and ongoing care for aging insurance platforms — older Guidewire on-premise installations, legacy policy admin systems, COBOL-based claims platforms, and custom insurance software that predates modern cloud architecture. Insurance companies running legacy systems need engineers who maintain them without disrupting daily operations, while property insurance, liability insurance, and life insurance workflows remain available to the business.

IT consulting services

Technology roadmap advisory, platform selection guidance, architecture review, and buy-versus-build analysis for insurance firms navigating modernization decisions. Consulting services are scoped around the specific business needs of carriers, agencies, and MGAs — not generic technology recommendations that ignore insurance sector operational constraints. Support in the insurance industry at this level requires domain knowledge most IT service providers do not carry.

Cloud services and infrastructure

Managed cloud services for insurance workloads on AWS and Azure — covering monitoring, performance alerting, cost management, CI/CD tooling, and DevOps support for insurance technology teams. Cloud solutions for insurance organizations require the same compliance documentation and change control discipline as on-premise environments — managed IT services provide this continuity across both deployment models.

Compliance-aware IT support

NYDFS Part 500 implementation support, SOX IT general controls, HIPAA technical safeguards for health insurance data, and NAIC audit readiness — delivered through ITIL-aligned change management with full audit trails. Managed IT support for compliance-sensitive insurance companies means every change to a production system is documented, reviewed, and logged against applicable regulatory requirements.

Cybersecurity and data security

Security solutions covering patching, penetration testing support, access control audits, and cyber threat response for insurance data environments. Insurance companies face targeted cyber threats and regulatory cybersecurity obligations — making proactive data security management a core component of IT support for insurance organizations. Cyber insurance coverage itself increasingly requires documented security controls that managed IT support services provide.

“Financial services data breaches cost $5.56 million on average in 2025 — the second highest of any industry.” — IBM Security

For insurance companies, a single breach means regulatory fines, legal exposure, and policyholder trust damage that far exceed the cost of proactive IT security.

Insurance carriers

Core system support for Guidewire, Duck Creek Technologies, and custom policy and claims platforms — with change management documentation covering property insurance, liability insurance, and commercial lines compliance under NAIC and NYDFS.

Health insurers

HIPAA-compliant application support covering EDI transaction monitoring, member portal maintenance, prior authorization system support, and enrollment workflow management for health insurance companies.

Insurance agencies

Services for insurance agencies covering Applied Systems, Vertafore AMS360, and EZLynx support and customization — plus agency management system maintenance, CRM integration support, and user-facing helpdesk services.

Managing General Agents

Underwriting system support, appetite rules engine maintenance, and submission portal monitoring — IT services for insurance firms operating between carriers and service providers in the distribution chain.

Insurtech companies

Post-launch product support, SLA coverage, rapid incident response, and ongoing feature maintenance for insurtech software products — including tech companies building embedded insurance and AI-first insurance products.

Self-insured organizations

Application support and consulting services for self-insured companies managing risk management software, claims administration, and insurance coverage compliance reporting outside traditional carrier systems.

L1 support

User-facing issues, access requests, and standard change requests resolved at first tier — with defined first-response SLA targets for insurance companies and agencies.

L2 support

Application-level troubleshooting, configuration issues, and integration errors resolved by engineers with direct knowledge of insurance platforms and workflows.

L3 support

Code-level investigation, critical bug fixes, and architecture issues handled by the same engineers who build insurance software — eliminating reactive IT support cycles.

Disaster recovery

Disaster recovery planning, backup verification, and business continuity support for insurance organizations where downtime directly affects claims, underwriting, and policyholder services.

Compliance metrics

Documented change management, incident audit trails, and [FILL: CSAT target] satisfaction tracking — meeting NYDFS, SOX, and HIPAA audit documentation requirements across all managed services engagements.

Guidewire

Duck Creek

Applied Systems

Vertafore

EZLynx

Majesco

Salesforce Financial Services Cloud

Microsoft Azure

AWS

Google Cloud Platform

Microsoft Dynamics 365

PostgreSQL

Apache Kafka

and other

NYDFS cybersecurity regulation

Part 500 compliance support covering change management documentation, penetration testing, cybersecurity incident reporting, and access control audits for NY-licensed insurance companies and agencies.

HIPAA technical safeguards

PHI access controls, audit log monitoring, encryption verification, and business associate agreement compliance for health insurance organizations handling protected health data.

SOX IT general controls

IT general controls for publicly traded insurers — covering access management, change management audit trails, and segregation of duties for financial statement compliance.

NAIC and PCI DSS

NAIC model audit rule IT controls for insurance financial compliance, and PCI DSS support for billing systems processing policyholder premium payment data.

Root-cause resolution

L3 engineers fix insurance software at the code level — resolving issues permanently rather than applying workarounds that generate recurring support tickets.

Platform knowledge

Direct experience with Guidewire, Applied Epic, Duck Creek, and Vertafore shortens diagnosis times and reduces vendor escalations on platform-specific issues.

Tailored solutions

IT services for insurance companies are scoped around specific business needs — not packaged managed services that ignore the operational reality of the insurance industry.

Regulated industry depth

Proven delivery under FDA, SOX, and GDPR requirements — the governance discipline that support in the insurance industry demands from a long-term insurance partner.

Zoolatech has delivered 300+ projects for regulated enterprises — including long-term managed support engagements where SLA accountability, audit trail discipline, and zero-disruption change management are non-negotiable requirements.

98%

Client retention rate

300+

Enterprise projects delivered

Software and technology

Digital products, enterprise platforms, and large-scale software ecosystems for growing technology businesses.

Retail

Commerce platforms coordinating stores, fulfillment operations, payments, and customer engagement at scale.

Fintech

Financial systems supporting digital payments, compliance workflows, security controls, and transaction processing.

Healthcare

Digital health software supporting clinical workflows, patient access, and secure health data management.

Telecom

Telecom engineering supporting subscriber operations, connected infrastructure, and communication service platforms.

Energy

Energy technology improving infrastructure monitoring, operational coordination, and field service delivery.

Travel

Travel applications supporting reservations, loyalty programs, and connected customer journey management.

Logistics

Supply chain software coordinating shipments, inventory visibility, and fulfillment operations across networks.

E-commerce

E-commerce platforms built for scalable digital commerce, customer experience, and order management.

Explore All Services

Custom software development

Custom insurance software built for compliance and integration needs.

Legacy application modernization

Modernize legacy insurance systems without disrupting operations.

AI & ML services

AI and ML solutions for insurance workflows and operations.

Cloud development services

Scalable cloud infrastructure for secure insurance applications.

DevOps services

Automation and CI/CD for reliable insurance software delivery.

Quality assurance

Testing and validation for reliable insurance applications.

End-to-End LOS and Admin Enhancements

50%

lower operating cost by migrating from Encompass to Salesforce.

Fastest turn-times

by automating borrower intake, 1003 forms, disclosures, and integrations.

Boosting Scalability and Data Security

10X faster

customer onboarding year-over-year.

Petabyte-scale

architecture with shared core & isolated data privacy.

At Zoolatech, we create engineering teams for industry leaders across the US and Europe — teams that move fast, think big, and deliver strong impact.

96%

Client Satisfaction

300+

Successful Projects

2017

Year Founded

98%

Retention Rate

At Zoolatech, we create engineering teams for industry leaders across the US and Europe — teams that move fast, think big, and deliver strong impact.

Engineering Excellence. Every Time.

At Zoolatech, we create engineering teams for industry leaders across the US and Europe — teams that move fast, think big, and deliver strong impact.

600+

Employees

Headquarters

USA

Development Centers

Start with an IT Support Assessment

Tell us your current insurance platform environment and support pain points.

Questions You May Have

What IT support services does Zoolatech provide for insurance companies?

Zoolatech provides IT support services and software solutions for insurance companies covering application maintenance, managed IT support, legacy insurance system care, IT consulting services, cloud services, and compliance-aware IT controls. Services for insurance companies include support for Guidewire, Duck Creek Technologies, Applied Systems, Vertafore, EZLynx, and Salesforce Financial Services Cloud — across carriers, agencies, health insurers, and insurtech companies.

Do you support legacy insurance systems like older Guidewire versions or COBOL platforms?

Yes. Many insurance companies operate legacy policy admin systems, older Guidewire on-premise installations, or mainframe-based platforms outside active vendor support. Zoolatech stabilizes, maintains, and enhances these systems while the organization plans a modernization roadmap. The legacy modernization team can scope a phased migration when the business is ready to transition away from aging insurance technology.

What SLA levels can insurance companies expect?

Zoolatech structures managed IT services for insurance companies across L1, L2, and L3 support tiers with defined response and resolution targets at each level. L1 handles user-facing access and standard changes. L2 covers application troubleshooting. L3 addresses code-level issues directly. All production changes follow ITIL-aligned change management with full audit trail documentation. [FILL: CSAT and MTTR targets confirmed by team.]

How do you handle IT changes for compliance-sensitive insurance systems?

Changes to production insurance systems follow a structured process: change request documentation, risk and impact assessment, change advisory board review, staging environment testing, phased rollout with rollback plan, and post-change validation. All changes are logged for NYDFS Part 500, SOX IT general controls, and HIPAA compliance. Emergency changes use a separate expedited path with mandatory post-incident review to maintain full audit coverage.

What insurance platforms and systems do you have experience supporting?

Zoolatech provides engineering-level IT support for Guidewire, Duck Creek Technologies, Applied Systems, Vertafore AMS360, EZLynx, Majesco, OneShield, and Salesforce Financial Services Cloud. For insurance companies and agencies running custom-built insurance software solutions, Zoolatech provides post-launch support regardless of the underlying technology stack or the original service providers who built the system.

IT Support and Services for Insurance Companies

Industry Leaders We Work With

Technology Solutions and Support Services for Insurers

Application maintenance

Legacy system care

IT consulting

Cloud support

Proactive monitoring

Compliance IT support

Cybersecurity support

AI integration support

“34% of IT leaders cite internal team time savings as the greatest operational benefit of outsourcing IT management to a managed services provider.” — Gartner Peer Community

Insurance Automation, Portals, and Custom Development

What Our Customers Say

IT Services and Solutions for Insurance Organizations

98%

300+

Insurance application support

Legacy insurance system maintenance

IT consulting services

Cloud services and infrastructure

Compliance-aware IT support

Cybersecurity and data security

“Financial services data breaches cost $5.56 million on average in 2025 — the second highest of any industry.” — IBM Security

Support Services Across Every Insurance Segment

Insurance carriers

Health insurers

Insurance agencies

Managing General Agents

Insurtech companies

Self-insured organizations

Managed IT Support for Insurance Companies

L1 support

L2 support

L3 support

Disaster recovery

Compliance metrics

Insurance Technology Platforms and Software Solutions

Compliance Solutions for Insurance Companies

NYDFS cybersecurity regulation

HIPAA technical safeguards

SOX IT general controls

NAIC and PCI DSS

Engineering-Level IT Support, Not Managed Helpdesk

Root-cause resolution

Platform knowledge

Tailored solutions

Regulated industry depth

Enterprise Engineering Expertise Across Complex Industries

Services That Support Insurance Technology Delivery

Delivering Measurable Growth for Our Clients

Why Businesses Trust Us

Start with an IT Support Assessment

What IT support services does Zoolatech provide for insurance companies?

Do you support legacy insurance systems like older Guidewire versions or COBOL platforms?

What SLA levels can insurance companies expect?

How do you handle IT changes for compliance-sensitive insurance systems?

What insurance platforms and systems do you have experience supporting?