We’re looking for a Conversational Designer to help shape the future of how our client, the biggest jewelry producer, connects with customers through chat interfaces. You’ll be responsible for designing natural, intuitive, and on-brand dialog flows that deliver clear, helpful, and human-like experiences across digital assistants and chatbots.

You will collaborate closely with product managers, data analysts to craft elegant, functional conversations grounded in user behavior, linguistic principles, and business goals.

• Design and prototype conversational flows for chatbots and virtual assistant

• Write conversational copy that reflects client’s tone of voice and enhances user engagement

• Leverage user data, research, and behavioral insights to inform design decisions and iterate on existing flows

• Define intents, entities, and user scenarios in collaboration with D&A team

• Advocate for user-centric, inclusive conversation design that meets accessibility standards

• Excellent writing and storytelling skills with a strong grasp of tone, clarity, and personality

• Understanding of natural language processing (NLP) fundamentals

• Familiarity with generative AI and LLM-powered chatbot solutions is nice to have

• Experience working with chatbot/NLU platforms (e.g., Google Dialogflow, Rasa, IBM Watson, Microsoft Bot Framework)

• Strong collaboration and communication skills in cross-functional environments

• Background in linguistics, cognitive science, UX design, journalism, or a related field is a plus

• Passion for building delightful and human-centered digital experiences