As a Full Stack Engineer in the Digital Returns team, you are part of the team that builds, and operates the real time services, data store, and customer facing web applications for the “4 Box” view of the Customer Purchases and E2E lifecycle management of customer purchases and returns.
This system consists of a large scale, real-time data processing pipeline with high availability, throughput and accuracy requirements and processes million purchases per day, including shipment tracking information for these purchases, and returns. Customers can view and manage their purchases and returns in their Nordstrom account via desktop and mobile browsers, and mobile apps.
The two major tracks of work in this team are:
- Become the enterprise wide “4 Box” Digital Returns service – to be used by all Nordstrom properties to show customers their purchases and allows initiations and tracking of returns.
- Become the one stop shop for other Nordstrom internal systems that need Customer Purchases – Customer Care, Returns, Clienteling etc.
Enhanced post-purchase Customer experience including E2E lifecycle management – More accurate estimated arrival dates; improved tracking of shipments; smoother returns experience; ability to modify/cancel/exchange purchases etc.
Why is Nordstrom one of the greatest?
Founded in 1901, it prospered through two world wars, Spanish flu, Great Depression, the 2020 pandemic and still produces the highest quality products and service for their customers.
Nordstrom is based in Seattle with a technology orientation rooted in Silicon Valley. You will work with the cleverest minds, who are eager to build superb services to match business requirements and win market share.
And then there's Zoolatech!
Just imagine a workplace and a team environment that you never want to leave once you have found it. Sound enticing? Apply to our position today and we can get you there.
We strive to delight our customers with each new release. We work in a high-speed, agile environment to ship features in the shortest time possible. We value energy, collaboration, and teamwork. We are constantly improving professionally, and expect the same from you.
