As a support specialist you will be the first point of contact by users in case of any technical issues. Your role will be to communicate with colleagues via Jira Service Desk, phone, Slack or email and resolve issues in accordance to SLA.
Tickets processing via Service Desk
Polite and friendly communication with reporters (users) via phone, slack and email
Provide remote technical support and issues troubleshooting for local and remote employees
Laptops preparation for new employees. Laptops wipe. Laptops maintenance and repair
Tracking changes in asset management system
Laptops enrolment to MDM (Intune/Kandji)
Accounts management in Google WS
Computer consumables purchase (SD ticket has to be created)
Zoom meetings/webinars creation and events support
Participation in special projects execution
Local infrastructure support (printers, network equipment)
Perfect communication skills
Mac OS (OS installation and configuration)
Microsoft Windows (OS installation and configuration)
Issues troubleshooting with software/hardware
Working experience with Zoom and Google Meets
General understanding how ethernet network works (what is IP address, DNS, etc)
Accuracy and attention to details