Our client is Pandora company, it is a Danish jewelry brand, and one of the most famous jewelry brands in the world. We are building a team to help improve the systems’ reliability and develop great partnerships for years.
Pandora is looking to build an Integrated Operation Center to improve its customer focus and business outcomes. The IOC will initially provide incident management and production support. This effort is part of Pandora’s DevOps journey in which monitoring of its platform and support for engineering is key. Pandora’s goals under its DevOps journey include improving productivity, creating efficiencies/savings and generally strengthening its culture. The IOC will bring a culture of accountability, reliable follow up and strong SLA compliance. And it will be core to moving towards that ‘single pane of glass’ for the performance of services across Pandora.
Similarly, the IOC will improve and implement Application Performance Monitoring (APM) at Pandora leveraging NewRelic. The goal is to achieve greater operational performance, help the engineering team to achieve greater focus and drive a better customer experience. Together the teams will improve key business metrics and accomplish Pandora’s ultimate goal of a leading customer experience and stronger business outcomes.