Delivery Manager

  • Overview

    We experiencing major growth of our Emerging Accounts portfolio and thus looking to add a Delivery Manager to our team! The ideal candidate will have a balance of technical skills, experience serving as primary business and relationship manager in a Professional Services setting, managing software development teams, and Managed Service engagements of up to 50 engineers.

  • Responsibilities

    • Act as a Delivery Manager for our emerging accounts, taking care of delivery health, people management, and P&L;
    • Provide solutions and strategies to various business challenges derived from in-depth knowledge of both client's and Zoolatech business objectives;
    • Develop and cultivate the relationship between the parties, maintaining a productive atmosphere to maximize the growth of a client portfolio;
    • Align with the Zoolatech leadership team to co-develop and support account plans and strategies for delivery, growth, and client satisfaction;
    • Organize a work of program delivery squads, coordinate efforts with squad leads and managers on both ends in order to achieve immediate and strategic goals;
    • Act as a hiring and retention manager and for fast-growing engineering teams within the program;
    • Stay aware of current and emerging trends, unique opportunities, and challenges of the markets and geographies as they relate to the client's operations, audience, and business initiatives;
  • We Require

    • Minimum of 7 years’ experience demonstrating a track record for developing and growing client relationships;
    • Experience leading teams in agile environments, good knowledge of key principles of SCRUM and Kanban delivery methodologies is a must;
    • Ability to drive several simultaneous engagements within the account, considering the difference in operational and delivery models between them;
    • Ability to dive deeply into client's business needs, translate and project them to delivery teams offshore;
    • Strong interpersonal and communication skills;
    • Engineering background (previous experience working as software engineer or quality engineer);

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